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Vibe Guidelines

Reservations – First time guests

A non-refundable 10% deposit on a major credit card will reserve your appointment time for any service that requires one hour or more. The deposit is non-refundable and will be applied to your service.

Appointment and Cancellations

We uphold a 24-hour notice when altering appointment services; appointment deposits are non-refundable.

Last Minute Cancellations and “No-Shows”

Kindly respecting our cancellation policy means everyone can secure appointments when needed. We understand that life is busy and things change, but ample time is needed to re-book your service provider’s time with another guest. A non-refundable 50% deposit on a major credit card will be required to reserve your future appointments if you have cancelled in less than 24 hours, or “no-showed” for any service more than twice.

Product Returns

We want our salon products to bring you joy. If you are not satisfied with a purchased product, you can exchange the item or receive salon credit within 30 days of your purchase.

Children

Children under the age of ten are welcome in the salon if they are receiving a service. No children are permitted in the salon unless receiving a service. Children receiving a salon service must be accompanied by a parent. This ensures safety and relaxation for our salon guests.

Your Happiness is Our Goal

At Vibe, customer satisfaction is our priority. If you are not delighted with your experience, we will provide a corrective service appointment. Simply book it within one week of your original service. Please note that some texture and color services require at-home care, so these services are only guaranteed if the recommended professional products were used after leaving the salon.